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Microsoft is investigating buyer studies of a identified challenge that causes Outlook for Microsoft 365 to crash and crash proper after opening it.
In accordance with a brand new help doc printed by Redmond on Thursday, these Outlook desktop consumer crashes can be logged routinely and might be confirmed by reviewing the Home windows Occasion Viewer Software Log for Occasion 1000 or Occasion 1001.
On programs affected by this bug, clients will discover that these occasion entries listing exception codes 0x01483052 with fault offsets 0x000000000024074d and fault course of ID 0x1328.
“While you begin Outlook Desktop, it goes from loading the profile and processing, opens briefly, after which stops responding,” Microsoft explains.
“This challenge happens when the EmailAddress string knowledge worth below the Workplace id is clean.”
The id key ought to seem within the registry path ComputerHKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0CommonIdentityIdentities, however the secret’s empty in circumstances the place Outlook crashes proper after opening it.
Microsoft added that it’s at present investigating this ongoing challenge and can replace the help article as quickly as a repair is accessible.
“We do not know why the EmailAddress key is not set accurately. It is best if this secret is set by the Workplace utility, so use probably the most appropriate choices first,” the corporate added.
Whereas engaged on a decision for this identified challenge, Microsoft has offered affected clients with a number of workarounds:
Signal out of Workplace, after which signal again in to Workplace to finish the id registration setup once more. For extra data, use Sign up to Workplace.
If the id continues to be not arrange accurately, you may disable Help Diagnostics, which disables the choice to submit a ticket within the app utilizing Assist, Contact Help, and its operate path that causes Outlook to cease responding by setting the next key registration (extra data accessible right here):
You may strive manually setting the e-mail tackle to the id of the person who’s seeing the problem within the log path referenced within the challenge particulars above.
Microsoft additionally not too long ago fastened a bug that triggered the Outlook electronic mail consumer to fail when studying Uber receipt emails or another emails that comprise tables.
Redmond additionally launched an replace to Microsoft 365 as we speak after customers reported that Outlook, Phrase, Excel, and PowerPoint Workplace apps crash when viewing contact playing cards or hovering over a person’s identify or photograph.
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Microsoft shares workarounds for Outlook crashing after launch