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To increase Globe’s one-stop-shop model, the main digital options platform is reaching extra broadband clients by creating new Viber communities.
In troublesome occasions, Filipinos have at all times discovered consolation and assist in being a part of communities. That sense of belonging in an area with individuals we share one thing with has change into a lifeline, particularly as we proceed to battle the pandemic.
Globe At Residence has established three extra Viber communities this yr to serve residents of Bonifacio World Metropolis and McKinley, Acacia Estates, and choose cities in Quezon Metropolis.
To this point, Globe has 14 Viber communities serving over 7,000 members from Valenzuela, Cavite, Naga and Camarines Sur, Legazpi and Albay, Cebu, Davao and different associate villages.
“These communities are our means of bringing care nearer to residence, assuring our shoppers that assistance is only a textual content away once they want it. On the identical time, our hotline stays open for purchasers who want the utmost care, similar to our seniors and people affected by calamities,” stated Beck Eclipse, Globe’s director of buyer expertise.
Damaged down, Globe owns and manages 11 Viber teams with a complete of 5,406 members and joined 3 teams established by companions to serve 1,986 members.
Since launching its first Viber group in 2020, Globe At Residence has continued to increase to different communities throughout the nation.
This #AlagangGlobe branding is a part of the corporate’s dedication to the United Nations Sustainable Improvement Targets, specifically UN SDG #9, which highlights the function of infrastructure and innovation as important drivers of progress financial and growth.
These localized teams present particular, extra centered service, similar to addressing particular group queries and issues similar to fiber availability within the space and native service outages, recommending one of the best buyer assist channel for a particular concern, and providing merchandise which can be related to the group. Members additionally get rapid help from Globe Care’s dwell specialists and same-day restore visits, relying on when the priority was raised.
Moreover, communities present updates on the most recent plans and choices related to their areas, in addition to outage restoration efforts.
Increasingly clients use these Viber communities to get the assist they want and share their optimistic experiences.
“Thanks to your name and for rapidly resolving the problems I discussed on this platform.”
– Member of the Quezon Metropolis group
“I solely share feedback on this group chat. I joined and messaged them yesterday as a result of I used to be having connectivity points. They referred to as me instantly and despatched a tech this morning to test my modem and mesh. It was fastened in an hour. So joyful!”
– Acacia Estates Group Member
“Howdy! Simply needed to increase my thanks for fixing my velocity downside yesterday. Every little thing is ok now. Thanks!”
– Ayala Westgrove group member
“Thanks very a lot Alagang Globe – Naga and CamSur for the immediate motion on my issues. God bless you!”
– Member of the Naga group and CamSur
“An actual particular person will reply and finally contact you as wanted. It labored for me and the response was nice!”
– Acacia Estates Group Member
“Thanks for being so immediate and attentive.”
– Group member from Alabang South
Globe At Residence postpaid and pay as you go clients can test if there’s a Viber group of their space by accessing the hyperlink or QR code at https://glbe.co/viber-help. Clients who dwell in cities with present Viber communities can even test with their respective householders affiliation on how you can be a part of.
“We imagine that having an energetic presence in Viber communities enriches our clients’ service expertise. This digital channel permits us to immediately attain extra clients than ever earlier than,” stated Eclipse.
Globe will proceed to roll out extra Viber communities within the coming months and introduce new options to additional improve the shopper expertise.
For extra details about Globe, go to www.globe.com.ph.
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Viber communities extend Globe care • Gadgets Magazine